We take great care in packaging our magnets for shipment, so damage during shipping is very rare. All shipments that are received in visibly damaged condition MUST be reported to the delivery carrier at the time of receipt. Also, damage claims must be reported to us within 2 days of receiving your shipment so that we can initiate a claim with the carrier. You must keep all boxes and packing material, as the carrier may want to inspect the damaged packaging and products.
All orders are double checked before shipping to ensure that all ordered items are included and correct. In the rare case that you receive an incomplete or incorrect order, you must notify us within 2 days of receiving your shipment. Due to the small size of some of our magnets they are sometimes overlooked in the packing materials. Please double check the contents of your box, including all of the packing materials before initiating a claim. Magnosphere, at its sole discretion, can choose to refund or replace the item(s) in question.
We are very concerned about the security of our transactions on the web. That is why we use Skrill / Moneybookers, one of the most respected and secure credit card processing providers on the web. We do not store your credit card information on our servers, or anywhere else, after your order is processed and complete. You can read more about our concern for your security here.
We will not share your personal information or email address with anyone, nor will we email you, unless it is regarding your order. The only thing you will receive from us is your order confirmation and communication pertaining to your order.
We warrant our products to be free of manufacturers defects. Our only obligation is to replace products proven to be defective. All other warranties, express or implied are disclaimed.
Acceptance of any order is conditioned on Buyer's acceptance of these terms. We shall not be liable, whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages. Under no circumstances shall our liability exceed the amount of the purchase price. The buyer's limited right to replacement is the Buyer's sole and exclusive remedy.
Any information posted on this site is as a public service. Users of this web site are responsible for checking the accuracy, completeness, currency and/or suitability of all information themselves. Magnosphre does not represent, guarantee or warranty the accuracy, completeness, currency, or suitability of the information on this web site. Magnosphere specifically disclaims any and all liability for any claims or damages that may result from providing the web site or the information it contains, including any web sites maintained by other parties and linked to this web site. Magnosphere does not independently verify nor exert editorial control over, information on pages outside of this site.
The EU Commission provides on its website the following link to the ODR: http://ec.europa.eu/consumers/odr
This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.
The trader is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.
Scharnhorststrasse 2 A
Telefon: +49 2241.959450
Telefax: +49 2241.9594520
We can also custom manufacture these to fit your exact specifications using our in-house global manufacturing facilities and team of experienced engineers. Need high quantities of magnets at the lowest and fairest price possible? Just let us know what you are looking for and contact our Customer Care Team by sending us a request for quote! We'll work with you to determine the most economical way of providing you with what you need.