Customer account



Is it necessary to have a customer account?

No, a customer account is not necessary - it is also possible to execute an order without having a customer account. But we recommend to create a customer account if you want to profit from numerous features as order control, getting a premium by canvassing, printing of return stickers and return forms etc.


What is the profit of a customer account?

You are always up to date! At any time you can get free information about invoices, orders and returns. We recommend to create a customer account to profit from numerous features.


How can I create a customer account?

You are a new customer and you would like to create a customer account at Magnosphere?
In that case, please click on "Login & Service" at the dark top of the shop, then click on "Not a customer yet? Create an online customer account now", then, click on the button "I would like to create an account to handle my orders faster" now enter your personal data.


How can I retrieve the content of my account?
After having created a customer account you are able to retrieve its content at any time. You only have to enter your e-mail address and your password after clicking on "Login & Service" at the dark top of the shop.


Is it possible to enter and administer several addresses?
You can enter and administer different addresses (for example standard address, company address, address of the pack-station, etc.) You can enter, handle or delete these addresses in your customer account.


I cannot log into my account.
Please make sure you have the correct email address and password, try and click through the ‘forgotten password’ link. If after this you still cannot log in please  email us at someone will be able to assist you with any queries.

I have forgotten my password. What can I do now?
Don't worry. Click on "Login & Service" at the dark top of the shop, then click on "Forgot password?" enter the predefined security code and your e-mail address, then click on "Continue". You will get an e-mail containing a link to demand the final password.


How can I change my password?
If you would like to change your password, please log in with your e-mail address and your password and choose "Change my password". Enter your old password in the first line. Below, you enter your new password and then again your new password for confirmation. You save your new password by clicking on "Save data".


Can I see my orders?
Yes. You can see your orders if you are logged in successsfully. You then have to choose the feature "My orders" at the left column. You can find information about order date, products, sum and order status. It is easy to control your order process and you can get general information about current and previous orders.


How can I delete my customer account?
Regretful we notice that you would like to delete your customer account at Magnosphere. To delete your account, you firstly have to log in with your e-mail address and your password. Then, you choose "Delete account".

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