What do you need my personal data for?
Principally, you can surf on our webpage without indicating your name or other personal data. However, in some cases we need information about you. For example for the order process, the maintenance of customer relations or to inform you about our lastest offers.
Particularly for orders we need personal data to handle the process and to transfer contract and shipping data to our service providers if necessary.In addition, technical data (e.g. webpages you visit or your internet service provider) serve for analysis purposes or for the creation of internal statistics etc. You as user remain completely anonymous!
If you use services like newsletter, contests, your email requests, surveys of Magnosphere, data are possibly collected. These serve only for the maintenance of customer relations and for the creation or improvement of technical and electronic services. You can update or delete your personal profile data here My account. To prevent misuse, the data are transferred in an encrypted form (SSL-encryption).
Will my data be transferred to another party?
If it is necessary for the order process it can be possible that your entered personal data are transferred to the transport company which is charged with the shipping. Apart from that a transfer of your personal data to a third party is excluded.
What are cookies and how are they used?
Cookies are little text files which are stored by the web browser on the harddisk of the visitor of a webpage. They help to register information about the visitor.In fact, the admission of cookies is not mandatory, but product offers without cookies are not possible.
You can configure your browser so that it accepts or blocks all cookies or that it informs you about the emergence of a cookie. Every browser is different, please check the help function to regulate the acceptance, deletion or denial of cookies.
Are account and/or credit card data saved?
If you order online and pay by credit card, your credit card data (i.e. credit card number, duration of validity, check digit, credit card name) are only transferred to companies which are involved in the payment process. Your personal credit card data are not saved by Magnosphere.
How safe is the purchase and the transfer of my personal data?
In addition, we protect your data from undesirable access by a SSL encryption (Secure Socket Layer). SSL offer very high security during the transfer of your personal data.Please check if your browser and firewall are configured correctly and if your provider accepts SSL because some configurations deny the access for the SSL-Server.
Will my personal data be encrypted?
In addition, we protect your data from undesirable access by a SSL encryption (Secure Socket Layer - www.thawte.com). SSL offers a very high security during the transfer of your personal data.Please check if your browser and firewall are configured correctly and if your provider accepts SSL because some configurations deny the access for the SSL-Server.
Who should I contact with questions concerning data protection?
If you have further questions concerning data protection you can also get information here "Your purchase - Security".Naturally, we help you personally. Please use one of our numerous possibilities to contact us.
Are there certificates or official documents?
Our shop is regularly checked by independent organizsation to guarantee and offer you a secure and easy shopping feeling. "Trusted Shops" has certified Magnosphere with its cachet and our customers have reviewed the Magnosphere Onlineshop with the average mark "very good"!