Wide and various range of latest products
Variety of brands
You will not find another Magnet producer that offers such a broad variety of quality products
We constantly try to enlarge our range!
You as the customer are only satisfied if you find the product you were searching for. We have more than thousand different products in our range. You will certainly find the right product!
We only offer high quality products. If we are not convinced by a quality of a product, we will not offer it. That's the reason why we are convinced that we offer a solution to your product search.
Shopping with no risk
If you do not like the product or if the product does not meet your expectation, you are able to send the product back to us. Please fill in the return note and send it to us.
Exchange? Money back?
You have the possibility to choose from different return options. If you want, we exchange your product against another product. Of course, a refund of your payment is possible. We return the money to your account which you have indicated during your order process. Alternatively, we can credit the amount for your next purchase on your customer account.
Secure shopping with money back guarantee
Your confidence is very important for us! You can be sure that your personal data or information are not transmitted to 3rd parties. This is an important part of our philosophy and a required criteria for the Trusted Shops certification. This also gives you the opportunity to conclude a money-back guarantee at the end of the order process.
Professional service for your satisfaction
Consultancy and competence
Customer service and consultation are important to us and we ensure that our employees are competent, well trained experts in their own field. Thus you can besure that you always receive professional consultancy on the telephone or online.
We take care of you. If you have questions or suggestions please chooseone of our consultancy services and contact us by phone, email or mailwhere our employees will be pleased to help you.
Choose your medium
We offer a range of contact options:
- By phone Monday to Friday between 08:00 and 20:00 number +49 2241.9594520
- by email to email@example.com
- by mail to Magnosphere GmbH, Scharnhorststrasse 2A, 53721 Siegburg
- on Facebook http://www.facebook.com/Magnoworld
Best price guarantee
Always the lowest prices
Besides service and quality the price plays a very great role today. We calculate our prices fairly. We do not want to make a deal with you once. Our target is a long-term business relation. If you find a more favorable tennis product at another tennis shop, you can make use of our best price guarantee.
Our best price guarantee
You always buy at the best price!
If you find your desired product at a lower price in another mail-order firm with the same service, please contact us. After checking you get the more favorable price. Special offers and auctioneers are excluded! The usage of this service is not combined with other discounts as quantity discounts or special terms of the Magnosphere GmbH. It can be understood as a unique accomodation. Every follow-up demands on the same prices can only be claimed against a presentment of a counteroffer of mail-order firms mentioned above. Subject to availability.
Easy dispatch handling
The delivery time plays an important role. That is the reason why the online shop is connected to our ERP system.
You always have the possibility to see whether the product is in stock or not. The prompt dispatch is the most important part of a fast delivery.
Our assurance: If you order until 15:30 p.m., we will send your parcel on the same day, on workdays within 24 hours at the latest. After that, the logistic partner DHL Express, UPS or FedEx is responsible for the fast delivery.
You are not at home during the usual delivery period? No problem! You can choose your desired delivery address and the parcel will certainly reach you. Of course, we also send the goods to a DHL pack station.
We do not know borders! Depending on the country, lump sums for delivery costs are added. Delivery costs are automatically added in the checkout after having selected the delivery country.
you can always keep track of your products. You automatically receive a shipment number by email when the parcel is ready for dispatch. Alternatively you can ask one of our customer service employees for your shipment number. For your shipment tracking, please click on your email information and enter your number.
Secure Payment options
We accept advanced payments, credit card payments, payments via PayPal and payments via wire transfer.
Gift idea (coupon)
You do not have an idea for a gift? A coupon of Magnosphere is a very good idea! You can order the coupon with email or by phone. There are no limits, you decide about the amount. The recipient can redeem the coupon online by entering the coupon code during the order process. By personal pick-up you can redeem the coupon at the desk.
Modern environment for a relaxed shopping experience
Easy handling in the online shop
Easy, fast and uncomplicated - Shopping with pleasure!
The Magnosphere online shop is very customer-friendly. Many sorting and filter functions help you to find your desired product and guarantee a barrier-free searching.
Visit us on Youtube, Facebook, Twitter. Furthermore, you can register for the Magnosphere newsletter containing current information!