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Instructions for cancellation & Cancellation form - Returns
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Magnosphere GmbH, Gierlichsstrasse 27, 53840 Troisdorf, Tel.: +49 2241.959450, Fax: +49 2241.9594520) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effect of cancellation
If you cancel this contract, we will reimburse to you all payments received from you without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
B. Cancelation Form
If you wish to cancel this contract, please complete and submit this form.
Telefon: +49 2241.959450
Telefax: +49 2241.9594520
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery. Failure to do this will negate your claim. Please ensure that you thoroughly inspect your goods for any damage, incorrect goods, missing parts or other problems as soon as you receive them. If this is done after delivery has taken place, you are required to contact us within 7 days of delivery of your goods giving full details of any problems, for us to arrange for suitable action to be taken.
If you receive goods in a damaged condition, please make a note of this on the delivery dispatch note when signing. Failure to note any damage when receiving the item will void the opportunity to claim. Goods must be checked on delivery and faulty goods must be reported within 24 hours of delivery with supportive evidence i.e photographic images. If there is a problem with your goods, please contact us.
Incorrect Goods/Wrong Amount of Goods:
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order. If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the delivery dispatch note when signing, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.
Please Note: Do not fit an item if it is damaged or an incorrect item. This counts as acceptance of goods and the item is then non-returnable.
You have the right to cancel your order at any time before goods are delivered to you for any reason. In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us at your own cost. Proof of purchase is required when returning items. A full refund will be issued following receipt of the returned item.
When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. All items are subject to inspection. As a consumer you have a duty to return the goods in perfect condition. We advise that you should return the product within its original packaging as it will insure that the product is not damaged on its return journey.
We advise you to take out insurance on your goods when sending them back to our returns dept. If goods arrive to us damaged, you will be charged the full cost of the product.
Please Note: We are unable to take back items that are customized/made to order
What isn't covered by this Cooling Off period?:
Goods that are made to your personal requirements e.g. custom size flexible magnets.
Why buy Magnets or Magnetic Materials at Magnosphere?
Magnosphere produces magnets at great prices, produced and delivered on time for all areas of industry, automotive, aerospace, electronics as well as in the design sector, trade fair construction, offices and for the home.
We are an ISO certified shop and carry the Trusted Shops seal. We have successfully completed more than 200,000 orders and offer our ever-growing customer base 24/7 customer service.
All items are available for immediate delivery in large numbers with daily dispatch. Our selection is your win! Thousands of satisfied customers! Buy from a company with the highest quality standards and customer service with flexible and diverse payment options and conditions.
We can also custom manufacture these to fit your exact specifications using our in-house global manufacturing facilities and team of experienced engineers. Need high quantities of magnets at the lowest and fairest price possible? Just let us know what you are looking for and contact our Customer Care Team by sending us a request for quote! We'll work with you to determine the most economical way of providing you with what you need.
Trust in our experience and convince yourself of our service and our products and we look forward to welcoming you to our magnet shop at Magnosphere. You are welcome to contact us by eMail: info(at)magnosphere.co.uk. Available 24/7 x 365 and we are also there for you on public holidays! Or just give us a call.
- Telefax: +49.2241.9594520
- eMail: info(at)magnosphere.co.uk
We are very proud to offer excellent customer service. We know that without our clients, we would not be here.
If you have any questions about your order or something else, please call or email us!: info(at)magnosphere.co.uk
24 / 7 x 365 Including holiday periods! Our customer service team is available to help you!