Payment options Payment options


Which methods of payment can I use?

We accept banktransfer, credit card payments (MasterCard, Visa)and payments via PayPal.


What is important for payments from abroad?

Please use the EU standard transfer or the appropriate online menu for online payments if you transfer money from abroad (within the European Union).
The following data are absolutely necessary for foreign payments: first name and last name, company name of the beneficiary, IBAN (international account number) of the originator and the beneficiary and BIC (SWIFT-CODE) of the beneficiary's bank.
You get the IBAN and the BIC from the remittee. You can find your own IBAN on your account statement. Please pay attention to the correct entry of the IBAN and the BIC for online transfers.


What does SEPA mean in connection with foreign transfers?

"SEPA stands for Single Euro Payments Area in which all payments are handled as domestic payments. Since the beginning of SEPA in January 2008 a difference between national and international payments does not exist any longer. Users of transaction services are able to make cashless euro payments with SEPA only from one account within Europe. It is easy, efficient and secure to use the uniform payment instruments (SEPA transfer, SEPA debit and SEPA card payments) like the previous payment instruments on the national basis." (Quelle: http://www.bundesbank.de/zahlungsverkehr/zahlungsverkehr_sepa.php


Before the choosing of the shipping address another price has been shown - how can that be?

Because of legal regulations some countries have to be handled with another VAT rate.
Thus, the prices in the online shop are calculated again and can differ from the ones shown before.
If you have any further questions concerning this matter, please contact our hotline.

Magnosphere GmbH
Scharnhorststrasse 2 A
53721 Siegburg

Telefon: +49 2241.959450
Telefax: +49 2241.9594520

eMail: info@magnosphere.co.uk


How does a refund of a credit take place (e.g. after a return)?

'Easy (and) uncomplicated. Send the goods back to our shop and we reimburse the amount to your account (less freight charges) that has been indicated for the order.


What do you do with the credit card data and the account data - are they saved?

Your confidence is important for us!
You can be sure that your personal data as well as your credit card data and your account data are not given to a third party. They are only used for the order process. If you order online and pay by credit card, your credit card data (i.e. credit card number, duration of validity, check digit, credit card name) are only transferred to companies that are involved in the payment process. Your personal credit card data are not saved by Magnosphere.co.uk.


Buy Magnets and Magnet Material at Magnosphere and get a better deal!

We can also custom manufacture these to fit your exact specifications using our in-house global manufacturing facilities and team of experienced engineers. Need high quantities of magnets at the lowest and fairest price possible? Just let us know what you are looking for and contact our Customer Care Team by sending us a request for quote! We'll work with you to determine the most economical way of providing you with what you need.


ROHS-Richtlinie

Magnosphere magnet products conform to the standards set forth in EU Directive 2002/95/EC, RoHS (Restriction of Hazardous Substances), EU Directive 2002/96/EC (Waste Electrical and Electronic Equipment) and REACH (Registration, Evaluation and Authorization of Chemicals). Magnosphere magnet products conform to the standards set forth in EU Directive 2002/95/EC, RoHS (Restriction of Hazardous Substances), EU Directive 2002/96/EC (Waste Electrical and Electronic Equipment) and REACH (Registration, Evaluation and Authorization of Chemicals).


We take a great deal of pride in providing outstanding customer care. We understand that without our customers, we wouldn’t be here. If you have any questions about your order or a general enquiry, please call or email us! info@magnosphere.co.uk - 24 hours a day including holidays! Our customer service team is available to help you!

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